Question 1

Does JT Lawn have an app?

Accepted Answer

Yes we do! If you search for Manage Service, you should find an app with a little blue truck on a black background for the icon (see picture below). When you log in for the first time, you must do so from a web browser. After that, your login information for the customer portal will work on the app too.

Question 2

Am I required to prepay for services?

Accepted Answer

We do not require prepayment. Our billing is on a monthly cycle, and we will invoice you via mail or email depending on your preference. That being said, we often have prepay discounts early in the year, so keep an eye out for those.

Please keep in mind that prepayments are not refundable

Question 3

What is the best way to pay for services?

Accepted Answer

We accept Visa, Mastercard, Discover, and American Express. You can also mail a check to the office. For landscaping payments, we prefer check payment. Landscaping payments via card are subject to a 3% processing fee.

The best way to pay is to put a credit card on file in the client portal. This card will be autocharged ten days after each invoice is distributed so that customers have time to view their invoices before charges are made.

Question 4

Will you automatically sign me up for the same services every year?

Accepted Answer

We schedule services on a yearly basis, which means we do need your official "go ahead" at the beginning of every year to ensure that you are signed up for services that year.

The reason we do not automatically sign customers up for services is that we never want to assume that somebody wants us to go to their home, and we also want to give customers the chance to add or modify services for the new season.

Question 5

Do your mowers bag or mulch?

Accepted Answer

Our mowers mulch. We do not bag. The clippings are important to yard health and return valuable nutrients to the lawn.

FREQUENTLY ASKED QUESTIONS (FAQ)

Does JT Lawn have an app?

Am I required to prepay for services?

What is the best way to pay for services?

Will you automatically sign me up for the same services every year?

Do your mowers bag or mulch?

Main Office

Wahpeton Division

Office Hours

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